Frequently asked questions

Order

How can I pay?

The following payment methods are accepted:

  • IDEAL | WERO
  • Bancontact
  • PayPal
  • Klarna (+ €1.95)

Was my order/payment successful?

You will receive a confirmation email within an hour (please also check spam/junk). Didn't receive it? You can always contact us by email or via Instagram.

Can I still modify my order?

This is only possible if your order has not yet been shipped. Please contact us as soon as possible by email or via Instagram and we will see if this is still possible.

Can I still cancel my order?

This is only possible if your order has not yet been shipped. Please contact us as soon as possible by email or via Instagram and we will see if this is still possible.

Delivery

What is the delivery time?

It's understandable that you can't wait for the delivery person to arrive with your package, so we do everything we can to pack and ship your order as quickly as possible. Your package will be handed over to the carrier of your choice within 1 to 2 working days.

Can I pick up my order?

It is possible to pick up your order in Veldhoven, please send a message to e4vintage@gmail.com

What are the shipping costs?

Netherlands: Free shipping for orders over €99, otherwise €6.95.

Belgium: Free shipping for orders over €99, otherwise €9.

Rest of Europe: Free shipping for orders over €99, otherwise €9.99.

Which countries do you ship to?

E4vintage delivers to all countries within the EU.

Returns

Can I return my order?

Yes, you can! It can happen that you're not completely happy with your vintage gem.

You can return your order to us, unlike other vintage clothing stores. You can return the item at your own expense and in its original packaging, within 7 days of delivery, provided it meets our return conditions. Once we have received and checked your package, you will receive a refund within 14 working days.

How can I return my order?

Return conditions

  • Always send an email first if you want to return an item; the return address will also be provided via email. Email: e4vintage@gmail.com
  • Return costs are at your own expense
  • It is mandatory to send your return with track & trace, otherwise your return cannot be accepted (Very important, keep the shipping receipt of the return safe!)
  • The order must be returned in its original packaging
  • Items must be in the same condition as when they were sent to you. The item must not have been worn, washed, or damaged. The tags must be attached to the item.
  • Please be careful with make-up: an item with make-up cannot be returned
  • Returns made after 7 days will not be accepted
  • SALE items cannot be returned
  • Items purchased via Instagram cannot be returned

For more information, see general terms and conditions.

Please note: If the return does not meet the requirements, we will refuse the return.

Can I also return SALE items?

No, SALE items are not covered by the return conditions.

Will I get my money back if I return my order?

Yes, once we have received and checked your package, you will receive a refund within 14 working days.

Please note: If the return does not meet the requirements, we will refuse the return and you will not receive a refund.

Warranty

Do I have a warranty on my order?

All items are vintage, which means the items are not new. The items always still look good and any defects are always described. There is therefore no warranty.

E4vintage is not the manufacturer of the items, so the durability of the products cannot be guaranteed. Always take good care of your items.

My item is damaged

All items are vintage, which means the items are not new. The items always still look good and any defects are always described.

The items are always carefully checked, but it can happen that we overlook something. Our sincere apologies for this! Please contact us by email or via Instagram and we will find a suitable solution.

Items

Are all items original?

You're probably wondering how you can buy 3 Ralph Lauren shirts for the price of 1 new Ralph Lauren shirt? Or less than half for a Sandro dress? This is because we want to ensure that everyone has the opportunity to buy beautiful designer items at a fair price. The items are vintage or second-hand and 100% original.

Are the items new?

No, all items are vintage or second-hand, which means the items are not new. The items always still look good and any defects are always described.